Xbox One Smartglass

If your Xbox One and SmartGlass app aren't working well together, here are some things to try.

Xbox One Smartglass

First, verify everything is set up correctly

Xbox

The release of Xbox One is nearly upon us. Here in Redmond, we are incredibly excited for launch and we hope you are too. Before Xbox One arrives on Nov. 22, download the Xbox One SmartGlass app today (it’s a separate app from Xbox 360 SmartGlass) and check out some of the new features in advance that will make unboxing and setting up your Xbox One even easier. The xbox one smartglass app for pc will be removed from the windows store starting this june. With major updates every 6 weeks, each release incorporates learnings and improvements from our dev builds.

  • Make sure you have the correct app - Xbox One and Xbox 360 have different SmartGlass apps.
  • Connect the console and SmartGlass device to the same local wireless network. A cellular data network connection will not work for Xbox One. If you are using a Virtual Private Network (VPN), turn it off. Set your console to allow SmartGlass connections. On your console, go to Settings > Preferences > SmartGlass connections.
  • Make sure the date and time of your console matches the date and time of your SmartGlass device.

If everything is set up correctly, reset your network and connection

Xbox One Smartglass
  1. Restart your router by unplugging it for 30 seconds.
  2. Restart your Xbox One console by unplugging it for 30 seconds.
  3. Connect your SmartGlass device to your Xbox One using the console’s IP Address:
    1. On your console, go to Settings > Network > Advanced settings to get the IP address.
    2. In SmartGlass, tap the Connect icon, and then tap Enter IP address.
Xbox one smartglass wiki

If you still have problems, check these common networking issues

In the router settings, turn off isolation mode if it is enabled. Make sure your device and console are not on the guest network.

Xbox One Smartglass

Xbox One Smartglass

Some wireless routers have a feature called 'wireless isolation' mode, 'guest mode' or something similar. This allows devices to have internet access but not to communicate with other devices or computers on the network. Xbox SmartGlass cannot automatically find the console, and even using the IP address does not work.

If you have a dual-band router, make sure that you have different SSID names in your router settings. This can simply mean adding a “5” at the end of the SSID name for the 5ghz range. Ensure that your devices connect to the proper SSID.

Some dual-band wireless routers allow you to specify the same SSID for both the 2.4ghz and the 5ghz bands, and some do this by default. When the SSIDs are the same, routers can have issues routing traffic correctly on the network. This means your devices and console appear to have internet access but devices will not connect to the console.

Last resort: restore your router to its default factory settings

If none of the other solutions have worked, then try this. You might need to reconnect your wireless devices to your network afterward.

Xbox One Smartglass For Pc

Follow the steps in your router manual or manufacturer website to reset the router to factory defaults. Connect your console and device to the wireless network before re-establishing your security settings. Tap the Connect icon in SmartGlass and connect to the console. Re-establish your security settings.