Why Wont My Verify Microsoft Office Package

Note: Make sure that your credentials are correct.To check, just visit the web access and verify your credentials. For instance, sign in to your account using Outlook Web App and click the drop-down arrow next to the Help question mark, and then click About and verify the server name. Apr 07, 2021 If you're not sure, ask your administrator. If so, you (or your administrator) might have to change the proxy settings for Windows HTTP clients. To do this, follow these steps: Open a Command Prompt window as an administrator. Microsoft Office cannot verify the license for this product. You should repair the Office program by using Control Panel. The Office application is running in compatibility mode for a different operating system. To fix this issue, follow these steps to stop running the application in compatibility mode. Apr 07, 2021 In the left pane, select Subscriptions. In the list of subscriptions and licenses, scroll down to the Office 365 section, and then look for The latest desktop version of Office. If you see this entry in the list, you have an Office subscription that's assigned correctly. If you don't see a vertical scroll bar, hover the pointer over.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you use Office Mobile for iPhone, you receive one of the following error messages:

Can't Verify Subscription

Please sign in to reactivate this app.

No Subscription Found

We couldn't find a subscription connected to your account.

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Cause

This issue occurs because a previously activated version of Office Mobile exists on the device, possibly from another subscription. Therefore, the new Office Professional Plus license cannot be applied.

Solution

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To resolve this issue, follow these steps:

  1. Verify that you have a license assigned to youin the Office 365 portal. To do this, follow these steps:

    Note

    If you cannot sign in or do not see the Settings button, then you may not have administrative permissions or may not have a license assigned to you.

    1. Sign in to the Office 365 portal.

    2. In the left pane, select Subscriptions.

    3. In the list of subscriptions and licenses, scroll down to the Office 365 <edition> section, and then look for The latest desktop version of Office. If you see this entry in the list, you have an Office subscription that's assigned correctly.

      Note

      If you don't see a vertical scroll bar, hover the pointer over the list, press and hold the left mouse button, and then scroll.

    4. If an entry for The latest desktop version of Office does not appear in the list, contact your administrator or go to the following website:

  2. Verify the status of the service health for the Office Subscription service.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Still need help? Go to Microsoft Community.